1. Service Refunds
Omni Payments provides B2B infrastructure services and does not offer refunds on:
- Setup fees
- Monthly platform usage
- MDR fees on processed transactions
Refunds may be considered only if:
- There is a billing error on our part
- Services were not delivered as promised due to a verifiable system issue
2. Merchant-Customer Refunds
You, the merchant, are responsible for issuing customer refunds as per your internal policy. Omni Payments provides a refund API but is not liable for end-user disputes.
3. Processing Time
Approved refunds (if any) will be processed within 7–14 business days to the original source of payment.
4. Contact for Disputes
To request a refund or dispute a charge, email us at: support@omnipayments.in